Frequently Asked Questions
QuadPay requires your date of birth, a US mobile number, and either a debit or credit card for sign up, as well as a mobile phone number and text message verification.
QuadPay does not approve every order and considers a variety of factors to determine approvals and spend limits.
Login to your QuadPay account to find all past and current orders.
QuadPay notifies customers with payment reminders via SMS and email before each payment is due.
Notify QuadPay to avoid a late fee if your payment method is not up-to-date. QuadPay charges late fees in certain instances, such as if your payment cannot be processed because your debit card account has insufficient funds or your credit card is no longer valid.
As soon as Quadpay is notified of the return, our customers are refunded the amount they’ve paid to-date and QuadPay cancels all future payments.
If you have not already paid all four installments then we will apply a credit towards them. If the credit is more than your open installments it may be split up - partially applied to your payment plan and partially refunded to your credit card associated with the order.
If you have already paid all four installments then we will refund your credit card associated with the order.
Just like you pay in installments we will refund you in that manner. So make sure you look through your credit card statement for 1-4 refunds from QuadPay.