Returns & Exchanges

Return policy

Unopened paint & supplies in original packaging can be returned or exchanged within 30 days of delivery. Returns of opened items or items without original packaging (boxes, cardboard inserts, lid clips, etc.) cannot be accepted. Paint is subject to a $9 per can restocking fee. Swatches and apparel are final sale.

Is there something wrong with your order or are you returning more than 1 package? Email us at crew@clare.com. We’ll make it right!

Returning a single package? Click the link below to get started.

Start a Return
Start your return in 3 easy steps

Have your order number and shipping zip code handy.

Repack your unopened item(s) in the original packaging, exactly as received.

Use the auto-generated shipping label to send your return back to us. Easy peasy!

Start A Return

We've got your back. Our paint is backed by our Happiness Guarantee. If you’re not happy with your paint, let us know and we’ll make it right.

Frequently Asked Questions

Original packaging refers to both the packaging of the items themselves (any plastic or shrink wrap) as well as the packaging used to ship the items (outer shipping box, inner cardboard box, any cardboard inserts, the packing list and the clips and bag for each gallon being returned). Without it, not only will an item not be sellable but we also can't guarantee a safe return journey to our warehouse.

We currently do not offer exchanges, but you can initiate a return for a refund or store credit which can be applied to your next order.

Unfortunately without all of the original packaging, we won't be able to accept a return. We're unable to resell items that have been opened, and items sent in different packaging risk being damaged in transit. If you have another order on the way, you can use the box and original packaging from your new Clare order for the items that you plan to return.

Once delivered to our warehouse, our team will inspect the items for restock. Returns and refunds are generally processed within 2-3 weeks. You'll get an email confirmation once your refund is processed.

If you were charged shipping for your order, unfortunately shipping charges are unable to be refunded. Orders over $150 receive free shipping.

Swatches are final sale. We're unable to accept returns or process refunds on swatches.

Please reach out to crew@clare.com with your order number and we'll make this right!