Lighting A Room Hero

Frequently Asked Questions

Shipping

  • We ship everywhere in the United States except Alaska, Hawaii and Puerto Rico. (for now!)

  • Good news! Shipping is free for Perfect Color Swatch orders and standard orders (paint & supplies) over $100. Shipping fees are as follows:

    • Perfect Color Swatch orders - Free!
    • Standard orders over $100 - Free!
    • Standard orders under $100 - $9
  • Our goal is to get your order to you as quickly as possible. Once you place your order, it typically takes 1 to 2 business days for processing at our warehouse. Then, one of our shipping carriers takes it from there. Our warehouse is on the East Coast, so orders closer to our location have a shorter transit time, ranging from 3 to 6 business days, while orders farther away may take anywhere from 5 to 8 business days. As soon as your order is on its way, you’ll receive a shipment notification email with tracking info so you can check the status of delivery.

  • Because we ship with UPS, we are unable to deliver to a P.O. Box address.

  • Please email us at crew@clare.com as soon as possible if you would like to change your shipping address.

Ordering

  • You can view order status on your Account page, which will be updated when your order ships.

  • Please email us at crew@clare.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

Returns

  • Paint: Our paint is backed by The Clare Promise: We’re here to help you paint a home you’ll love. We work hard to make sure that always happens, but if you’re unhappy with your paint for any reason, let us know and we’ll make it right. Reach out to us at crew@clare.com with your order #. We’re here to help.

    Supplies: All returns for supplies must be processed within 30 days of receiving your order. Items must be unused, unopened and in their original packaging. You will be refunded to your original form of payment. Your original shipping charges are not refunded. Email us at crew@clare.com with your order # and we’ll help you place the return.

    Perfect Color Swatch: Perfect Color Swatch samples are final sale.

  • Email us at crew@clare.com with your order # and we’ll help you place the return.

  • You should see your account refunded in 5-10 business days after we receive and process your return.

Billing

  • Your credit card will be charged as soon as your order is accepted and processed.

  • Eight States and the District of Columbia have paint stewardship laws that mandate paint recycling programs (CA, CO, CT, DC, ME, MN, OR, RI, VT). PaintCare makes it easy for you to drop off leftover or unwanted paint to be recycled in compliance with these laws. For paint orders shipped to any of the PaintCare states, you will be charged an additional fee between $0.75 and $0.99 per gallon. These fees fund the collection, transportation, recycling, and safe disposal of paint in the state. These fees may change in the future. For more information on PaintCare states and fees, please visit the PaintCare site here. To find a drop-off site near you, please use the PaintCare Site Locator here.

  • We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. Unfortunately, we cannot accept checks or money orders.

  • Oh no! Here are a few things to check if your payment didn’t go through:

    • Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
    • Is your card expired? Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again. If none of these apply, please contact us at crew@clare.com. We’re happy to help!

Warranty

  • Yes—for life! Our paint and primer is guaranteed by our Limited Warranty that covers against any cracking, chipping, blistering, or peeling from properly prepared surfaces when used in accordance with the label instructions. This warranty extends for the period of time that you own or rent your home. For more detailed information, please visit our warranty page here.

  • Our paint supplies are protected against manufacturing defects by our Limited One-Year Warranty, which means that if you have any issues in your first year, we’ll refund you or replace it. Please note that our samples are not protected by any warranty. For more detailed information, please visit our warranty page here.

Customer Support

  • Our Clare Crew is here to help you. Email us at crew@clare.com and we’ll get back to you as soon as possible.

Product Information

  • Volatile Organic Compounds (VOCs), are carbon-containing compounds, emitted as gasses, that can pollute the air in your home and the environment. VOCs are commonly present in a wide array of household products, including paints made with carbon-based solvents. Our paint is Zero VOC, which means no carbon-based solvents (VOCs) have been intentionally added to our products, although trace amounts of VOC may be present as residual components of other ingredients.

  • While no VOCs have been intentionally added to our products, trace amounts may be present as residual components of other ingredients. VOC contents in paint are regulated by the EPA. As per EPA Test Method 24, a paint is classified as Zero VOC if it contains less than 5 g/L of VOC content. The maximum VOC content levels in our paint are as follows:

    Wall Paint 2 g/L Trim Paint 2 g/L Ceiling Paint 2 g/L Primer 3 g/L (ASTM Test Method D 6886)

  • We use only Zero VOC colorants in our paint, so they won’t add VOCs when the paint is tinted.

  • Our paint is GREENGUARD Gold certified, meaning it is certified to be low-emitting, contains fewer pollutants and contributes to healthier indoor air quality. GREENGUARD Certification requires that products meet some of the world's most rigorous standards for low emissions of VOCs into indoor environments. To become GREENGUARD Gold certified, our paint formulas were extensively tested for over 360 VOCs and other hazardous chemicals. The paint is tested in a dynamic environmental chambers where air flow is modeled to simulate actual product use in a typical home environment. Measurements for chemical and particle emissions are taken at intervals during testing and products are required to meet allowable emission levels within 7 to 14 days of installation. This testing is performed by UL Environment, a global, independent safety science company with more than a century of expertise.

    The GREENGUARD Gold standard includes health based criteria for additional chemicals and also requires lower total VOC emissions levels to ensure that products are acceptable for use in environments such as schools and healthcare facilities. In addition to limiting emissions of more than 360 VOCs and total chemical emissions, GREENGUARD Gold Certified products must also comply with requirements of the State of California's Department of Public Health "Standard Method for the Testing and Evaluation of Volatile Organic Chemical Emissions from Indoor Sources Using Environmental Chambers, Version 1.1 (2010)" (also known as California Section 01350).

    To remain certified, our paint will undergo comprehensive certification testing on an annual basis, so you can have peace of mind that our products support better healthier indoor air environments.

  • VOCs contribute to ozone pollution which is bad for the environment. VOCs also contribute to air pollution indoors. According to the Environmental Protection Agency (EPA), VOCs contribute 2 to 5 times higher pollution of air indoors than outdoors, which is why it’s important to us to create products that support healthier indoor air environments.

  • You can view the ingredients on our product labels, or on our technical data sheets (TDS) which are viewable here.

  • Unopened cans of paint can last for around three years, so long as it’s stored properly. Once your paint has been opened, shelf life can vary depending on factors like temperature and air exposure. If the paint is exposed to too much air, it can potentially dry out. Sealing your paint tightly will keep your paint fresh for as long as possible. Seal your paint can tightly using a rubber mallet (not a hammer, which can leave dents in the can) so air doesn’t seep in and shorten the paint’s shelf life. Room temperature is ideal and you should avoid extreme hot or cold temperatures which can ruin your paint.

Product Maintenance

  • We recommend sealing the lid of your can using a rubber mallet. Avoid using a hammer, which can leave dents in the can and allow air to seep in which will shorten the paint’s shelf life.

  • Leftover paint can be kept and reused for quite a long time if stored properly. First, seal the lid of your can using a rubber mallet. (Avoid using a hammer, which can leave dents in the can and allow air to seep in and shorten the paint’s shelf life.) It’s best to store leftover paint in a cool, dark location free from moisture or extreme temperatures. Moisture can cause your paint container to rust and extreme heat or cold can ruin your paint.

Press

  • For all press inquiries, email press@clare.com. We’d love to hear from you!

Careers

  • Visit our careers page for more info!

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